These terms and conditions and the Website Disclaimers apply to use of websites owned and/or operated by TGC(2015) Ltd. By accessing this Website and/or placing an order You agree to be bound by both these Terms and Conditions, the Privacy Policy and the Website Disclaimers. Please read through the Terms and Conditions carefully and then print a copy for future reference. If You do not agree to be bound by these Terms and Conditions and the Website Disclaimers, You may not use or access this Website.

These terms and conditions do not affect your statutory rights.

Terms and Conditions apply only to ticket purchases made on our website.  Any reference to 'Website' is to a Website owned and operated by TGC(2015) Ltd. 'We, Us, Our, Ourselves' means TGC(2015) Ltd. 'You, Your, Yourself' means the person who uses the Website.

Your event ticket is issued subject to the terms and conditions of the event. Full details are available on the event website or at the garden centre.

Tickets purchased on Our website or websites owned and/or managed by Us may be subject to a per ticket service charge and a non-refundable handling charge.

Tickets cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by Us.

We will not be responsible for any tickets that are lost or stolen.

For information about any purchase You have made, contact us, quoting Your order number shown on Your order confirmation.

It is Your responsibility to check Your event tickets; mistakes cannot always be rectified.

While We try and ensure that all prices on Our website are accurate, errors may occur. If We discover an error in the price of event tickets that You have ordered, We will inform You as soon as possible and give You the option of reconfirming Your order at the correct price (and credit or debit Your account as applicable) or cancelling Your order. If we are unable to contact You, You agree that We may treat the order as cancelled. If You choose to cancel after You have already paid the incorrect ticket price for the tickets, You will receive a full refund from Us.

Occasionally, events are cancelled or postponed by Us for a variety of reasons. Unless indicated otherwise in relation to a particular event, if an event is cancelled, ticket holders will be offered sessions at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value.

Event tickets are non-refundable and non-transferable .

All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Us are subject to the exclusive jurisdiction of the English Courts.

 TGC(2015) Ltd is a registered company 09409991

PRIVACY POLICY

Effective Date: 25/10/24

We are TGC (2015) Limited, a company registered in England under number 09409991. Our registered office is Tong Lane, Bradford BD4 0RY.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://tickets.yorkshiregardencentres.co.uk/ (the “Site”), as well as your choices regarding your data.

By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information about you:

• Contact Information: Such as your name, email address, phone number, and address.
• Account Information: Details you provide when creating an account, including your login credentials.
• Payment Information: Information necessary to process payments, like card details and billing information (processed securely through third-party payment processors).
• Usage Data: Details of your visits to our Site, including IP address, browser type, pages viewed, time spent on pages, and referring websites.
• Marketing Preferences: Information on your preferences regarding receiving communications from us.

1. How We Use Your Information

We use your information for the following purposes:

• Providing Our Services: To fulfill your orders, manage your account, and respond to inquiries.
• Improving the Site: To monitor and improve our Site and to enhance user experience.
• Marketing and Advertising: To send you promotional information, updates, and offers that may interest you.
  • Targeted Advertising: We may share your information with third-party advertising platforms, such as Google Ads and Meta (Facebook), to create custom audiences and show you relevant ads based on your interactions with our Site.
• Legal Compliance: To comply with our legal obligations, such as record-keeping for tax purposes.

1. Sharing Your Information with Third Parties

We only share your personal data with third parties when necessary and for the purposes mentioned above. The types of third parties we may share data with include:

• Service Providers: Such as payment processors, shipping companies, and IT service providers.
• Advertising Partners: Including Google Ads and Meta (Facebook), for the purpose of delivering targeted ads and custom audiences.
  • Please review Google’s Privacy Policy and Meta’s Data Policy for information on how these third parties handle your data.

1. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and show you targeted ads. Cookies are small data files stored on your device when you visit our Site.

• Types of Cookies: Essential cookies (required for website functionality), performance cookies (to monitor usage), and advertising cookies (for personalized ads).
• Managing Cookies: You can adjust your cookie preferences in your browser settings. Note that disabling certain cookies may impact site functionality.

1. Your Privacy Rights

Under the GDPR, you have the following rights regarding your personal information:

• Access: Request a copy of your data.
• Rectification: Request that we correct any inaccuracies.
• Erasure: Request deletion of your data under certain conditions.
• Restrict Processing: Request a limitation on how we process your data.
• Data Portability: Request that we transfer your data to another organization.
• Withdraw Consent: You may withdraw your consent for us to process your personal information at any time, particularly concerning marketing communications.

To exercise any of these rights, please contact us at [email protected].

1. Opting Out of Targeted Advertising

You may opt out of targeted ads by adjusting your preferences:

• On Google, by visiting Google Ad Settings.
• On Meta (Facebook), by visiting Meta Ad Preferences.

1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet can be guaranteed to be 100% secure.

1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

1. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Significant changes will be communicated on our Site or via email.

1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Address: Tong Garden Centre, Tong Lane, Bradford, West Yorkshire, BD4 0RY, United Kingdom
• Phone: 0113 285 3506

This Privacy Policy provides transparency about how TGC(2015) Ltd (Registered Company: 09409991) collects, uses, and sh